Why does iCloud say "uploading items" when nothing new is appearing?

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Level 1

11 points

Why does iCloud say "uploading items" when nothing new is appearing?

I bought more iCloud Storage so that lost photos could import; both Mac and iPhone say "uploading items" but nothing new is showing up. My Photo app on the Mac said it had been pending the import of 15,000 photos since my sotarge was full. I purchased more storage and since then it has been telling me that it is importing x amount of "items," taking the original 15,000 to about 12,000 currently. This is a positive reaction to the purchase of more storage, however no new photos or videos are showing up in the library even as the numbers decline. HELP, are my photos just ghosts?

Same thing happen on the iPhone itself as well.

Posted on Sep 5, 2016 10:57 PM

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Answer 1

léonie

Level 10

200,651 points

Sep 6, 2016 11:08 PM in response to emeeky

Also, this is what my preferences in the Mac Photo app say (attached in an image ) uploading 13, 700 items. It used to say almost 15,000.

The number is a count down. It seems to have uploaded 1300 items, and only 13700 more to go.

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Answer 2

léonie

Level 10

200,651 points

Sep 6, 2016 1:09 PM in response to emeeky

Photos will start downloading from iCloud, once it has finished uploading. It will first merge the item it is uploading into the existing iCloud Photo Library in iCloud, and then download missing new items.

Can you see new items in the Photos.app atwww.icloud.com, when you look directly at iCloud using the web interface?

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Answer 3

emeeky Author

Level 1

11 points

Sep 6, 2016 1:11 PM in response to léonie

Okay it really sets me at ease that once it is done uploading the photos them self will start to file in. I have been checking the web interface and no, it is the same mirroring what my Photo app looks like as well. But thank you for your reply! It still says uploading items so I am holding on to hope

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Answer 4

emeeky Author

Level 1

11 points

Sep 6, 2016 1:13 PM in response to LACAllen

What I mean by lost photos is that my iCloud library stopped inputting photos once I reached max storage and they've since been deleted off of my phone, but since purchasing more storage all of those photos ( I think ) are loading in since it says loading 15,000 items.

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Answer 5

LACAllen

Level 8

43,590 points

Sep 6, 2016 1:28 PM in response to emeeky

OK.... I guess I would not call them lost, I would call them not uploaded to iCloud yet.

As long as these photos are actually present on your Mac, it's now a matter of allowing iCloud enough time to upload them to your new iCloud space. That could take days. Upload speeds for most ISPs are not as fast as download.

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